Refund policy

Return & Refund Policy — Noraya Co.

Your satisfaction matters to us. Please read our return policy carefully before purchasing.

All Sales Final on Opened Items Due to the personal nature of our recovery and wellness products, we are unable to accept returns on opened or used items. This policy protects the health and safety of all our customers.

Eligible Returns We accept returns or offer replacements in the following cases:

• Item arrived damaged or defective
• Wrong item was sent
• Item never arrived

To be eligible, you must contact us within 7 days of delivery with photos of the issue.

How to Request a Return or Refund Email us at support@norayaco.com with your order number and a description of the issue. We'll respond within 2 business days.

Refunds Approved refunds are processed within 5–7 business days to your original payment method.

Exchanges We do not offer direct exchanges. If your item is eligible, we'll issue a refund so you can place a new order.